C4 Center Report: Structuring the Malaysian Ombudsman Office

Why does Malaysia need an Ombudsman Office?

To ensure good governance and efficient public service, independent oversight of the public service is crucial. At present, this is managed by the Public Complaints Bureau (PCB) – an agency stationed under the Prime Minister’s Department (PMD) and governed by administrative circulars. It lacks statutory foundation and is vulnerable to political interference. Establishing an Ombudsman with statutory powers, independent from direct government control, can prevent such risks and enhance public confidence.

Read our full report on how an Ombudsman office in Malaysia should be structured and how it must function.




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